Frequently Asked Questions
Good to know
Frequently asked questions
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Your stay
What time are check-in and check-out?
Check-in is at 4:00 PM and check-out is at 10:00 AM. Your door code is activated at check-in time once your pre-arrival steps are complete.
Is there Wi-Fi?
Yes. Canoe has Starlink satellite internet, since cable and fiber aren't available in our rural area. Cell service can be limited near the river.
Where is the nearest grocery store?
Heard's Cedar Hill Farm Market is 8 minutes away (seasonal, Wednesday to Sunday). Year-round supermarkets include Fairview Grocery (20 min), Food Lion (22 min) and Walmart (25 min) in Luray. We recommend shopping on your way in so you can settle in and relax. See our Explore page for the full list.
What's provided in the kitchen?
A fully equipped kitchen with coffee, tea, salt and pepper, dish soap and dishwasher pods. Please bring your own spices, condiments and favorite coffee beans.
Are towels and linens provided?
Yes: premium linens, bath towels, hot tub towels and makeup towels, plus shampoo, conditioner and hand soap.
Do you provide canoes, kayaks or tubes?
Not at the house, but local outfitters rent them and run shuttles. See our Explore page.
Families & pets
Is Canoe good for kids?
Yes! We have a high chair, Pack ’n Play, booster seats, a baby monitor, kids’ dishes and toys. The home isn’t childproofed, so please supervise little ones, especially near the river, decks and hot tub.
Do you allow pets?
Pets aren’t allowed. Trained service animals are always welcome.
House rules
How many guests can stay?
Up to 8 guests, including children. Outside visitors aren’t permitted. The primary renter must be 21 or older.
Can we host a party or event?
No. Parties and events aren’t allowed, and quiet hours are 9:00 PM to 7:00 AM.
Can I smoke at the property?
Smoking and vaping aren’t allowed inside or within 100 feet of the house.
Are there cameras?
Exterior cameras monitor the entrances and decks only. There are no cameras inside the home.
Booking
What do I need to do before arrival?
Sign the rental agreement, verify your ID, and choose either a $59 damage waiver or a refundable $2,500 security hold.
What is your cancellation policy?
Full refund if you cancel more than 30 days before arrival, 50% refund if you cancel more than 15 days before arrival, and no refund within 15 days.
Why book directly with you?
You skip booking-site service fees, get our best rate, and talk directly with the family who built Canoe.
Ready when you are